Política de reembolso

Returns and refunds

We want you to receive a safe, accurate, and usable product. If your order arrives damaged, incorrect, missing, or with a quality problem, contact hello@orzapantry.com with your order number, a description of the issue, and photographs where relevant. We will review the issue and offer an appropriate replacement or refund.

Because ORZA Pantry sells food products, do not return food without contacting us first. If a product is faulty or does not match the order, we will explain the next step.

You may cancel an order before it is fulfilled where the cancellation option is available. Nothing in this policy limits mandatory consumer rights, including rights relating to faulty, unsafe, or misdescribed goods.

Please update this policy with the final business identity, return address, statutory cancellation wording, and any jurisdiction-specific consumer information before public launch.